Traveler Information for Persons with Disabilities

For ADA information from each of the airlines serving Savannah/Hilton Head International, please click on their logos below.

Service Animals Under the Air Carrier Access Act (ACAA)

SAV has two outdoor animal relief areas conveniently located at the north and south ends of baggage claim. The outdoor relief areas have a box containing bags for easy disposal of waste. Click here to view the location of these animal relief areas on our Terminal Map.

• To request wheelchair service, it is recommended passengers contact their airline 72 hours in advance. Most individuals requesting wheelchair assistance are transported via wheelchair from ticketing to their aircraft. Airlines are required to provide curbside wheelchair service when requested. On return flight, passengers should remind a flight attendant near the end of their flight, that they will need a wheelchair upon arrival.
• Curbside: Each airline is responsible for providing wheelchairs for their customers with disabilities, from curbside drop-off to the aircraft. Contact the airline’s reservation desk a minimum of 72 hours prior to the flight to reserve wheelchair service.
• From Parking Structure: Airlines are not responsible for providing wheelchair service from parking structures to terminals.
• Departing Passengers: Disabled passengers can be dropped off on the Departures level, also known as the upper level. Use the red phones located curbside to contact customer care for wheelchair assistance.
• Wheelchair Accessible Ground Transportation: All Chatham Area Transit (CAT) buses are wheelchair accessible and service animals are permitted.

• Handicap accessible parking spaces are available in the Long Term/Hourly and Economy parking lots.
• Disability Placards
  • All vehicles displaying disability placards or license plates may park in parking structures and economy lot and pay the posted fee.

• Learn more about security screening procedures for people with special needs by visiting TSA’s website.
• Travelers with disabilities and medical conditions may call TSA Cares toll-free at (855) 787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint

In accordance with Title II of the Americans with Disabilities Act (ADA) of 1990 and Section 504 of the Rehabilitation Act, it is the intent of the Savannah Airport Commission (SAC) to provide access to all public facilities, programs and services associated with its operation to all persons with disabilities.

Grievance Procedure
SAC has established a grievance procedure for any person who feels that he or she has been subjected to discrimination on the basis of disability in the services, activities, programs, benefits, and/or facilities of the Savannah/Hilton Head International Airport (SAV). The complaint should be in writing and contain information about the alleged discrimination, including name, address, and phone number of complainant, date, and description of the problem. Complaints may also be submitted using the SAC ADA Complaint Form. Alternate means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities, upon request. The complaint should be submitted by the complainant, or his/her designee, as soon as possible but no later than sixty (60) days after the alleged violation to:

ADA Coordinator
Savannah Airport Commission
400 Airways Avenue
Savannah GA 31408

Within fifteen (15) calendar days after receipt of the complaint, the ADA Coordinator or his/her designee will contact or meet with complainant to discuss the complaint and possible resolutions. Within fifteen (15) calendar days after speaking with complainant, the ADA coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant. The response will explain the position of SAC and offer options for resolution of the complaint. The ADA Coordinator will make every effort to complete the investigation within thirty (30) calendar days after the complaint is received. Failure of the complainant to provide the requested information within a reasonable period shall result in the administrative closure of the complaint or a delay in complaint resolution.

The Airline Passengers with Disabilities Bill of Rights describes the fundamental rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation. This easy-to-use summary will empower travelers to understand their rights and help the travel industry uphold those rights.

Airline Passenger with Disabilities Bill of Rights

Please visit our Ground Transportation page for more information about ADA assistance with ground transportation.